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OUR GUARANTEE: Countrytime Cleaning & Maid Services backs all of its
work with 100% Satisfaction
Guarantee! If you are not completely satisfied with the work we have performed,
please call us within 24 hours of the cleaning. We will be happy to re-clean
whatever area is in question, no
cost to you. Our guarantee is part of our commitment to our customers.
We want our customers
to be satisfied with the work we perform, and we welcome feedbacks and comments
to help us
increase customer satisfaction.
Just fill out our "Let Us Know How Our Service Was" survey after your cleaning.
Provide
us with any questions you might have, any concerns or just letting us know we are doing
a good job.
By
providing us the survey - we can maintain a high level of service for our future visits.
ARRIVAL NOTICE: If you wish to wait for us to arrive to your home on the day of the cleaning
so
that you could let us in - please realize that we have a "2 Hour Window"
time for arrival. (for bad weather
condition, traffic, accidents)
We want to save you time, not
making you waste it by waiting for us to arrive.
You could provide us a key; which is the most efficient way for us to
provide
you great service.
TERMS & CONDITIONS: (PAYMENT
IS "DUE" AT THE TIME OF SERVICE) 1) There
is a $45.00 fee for any N.S.F. checks returned by your bank.
2) There is a $25.00 fee for Cancellation or Rescheduling
a visit after 4 pm the
day before the cleaning.
3) There is a $30.00 fee for a Lock-Out -- If
we are "unable" to gain access to
your home on the day of your schedule cleaning.
By using our services - you automatically agree to the terms and conditions
listed above.
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CANCELLATION: If you need to cancel or postpone a scheduled cleaning visit, please call Countrytime
Cleaning & Maid Services directly 24 hours notice.
Any information, changes, requests, preferences, questions or
inquires "MUST" be
made directly with Countrytime Cleaning & Maid Services representative. You will only occur a "fee" if you are:
- Cancelling less then 24 hours
before your schedule cleaning date
- If we arrive at a scheduled cleaning and cannot carry through with it
- You
cancel when cleaning has already commenced
- You neglect to confirm your appointment - We will give you a "complimentary
call"
one (1) day in advance
- We cannot enter your home or office If for some reason you wish to terminate your cleaning services with us, please be
sure to submit
it in writing, email, or call our office to speak with us.
KEYS & ALARM SYSTEMS: Most of our customers would provide us a key to their home; which we
take Extreme
Measures to protect each key given to us. We assign every
customer's key with a code and store it in a key safe.
Once your schedule cleaning has been completed, your key will return to
the key safe. The only ones that would
have access to the keys are the
"Owners". If you
have an alarm system at your home, we ask that you would have the
alarm system turned off on the day of the cleaning.
Some of our customers will leave their alarm system on on the day of their
cleaning but will provide us a code for
us to enter and to reset once we are
finish.
WE DO NOT DO THE FOLLOWING: Your satisfaction is our number one priority as is the safety of our employees
at
Countrytime Cleaning & Maid Services. To keep our staff safe, we do not do
the following services: 1) No Climbing (we will do our best to clean what we can reach)
2) Moving Furniture
3) Clean Outside Windows
4) Touch Antiques or Collectibles
5) Steam Clean or Shampoo Carpets
6) Steam Clean
Draperies
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